Don't wait until your company finds itself knee deep in a crisis event. Follow these 10 steps to create a corporate crisis action plan and mitigate lasting damage.
Categories for Crisis Communications
Here's what organizations learn about addressing social media complaints from the 2016 Oscars
ABC's Hit Show Scandal doesn't always shine a nice light on PR Pros, but there are a few things that PR Pros can take away from watching Olivia Pope in action.
After a disastrous segment on The Miss America Pageant the ladies of The View were faced with public backlash. Learn how they could have handled the situation better in Meghan's post on public apologies.
Crisis management is a process designed to prevent or lessen the damage a crisis can inflict on a company and its stakeholders. Here's how lawyers and PR pros approach crisis management differently.
Rather than fire back in a way that is certain to turnoff donors and permanently harm the brand, the Red Cross should take these crisis response steps instead.
The National Football League has fumbled badly in its handling of the recent Ray Rice domestic violence case, causing it to snowball into an utter disaster. As consumer sentiment dips and advertisers - for the first time in decades - question the almighty NFL, the League must take a serious look at how they handle criminal cases.
Using Social Media is an effective and fast way to handle a potential crisis. However, we must think before we act impulsively.
Sheryl' Sandberg's book Lean In offers terrific lessons for Pr pros. Here are some of my top quotes and tips for communicators.
Is your company prepared for a potential social media controversy?