Let’s take a moment to delve deep into the dark crevices of “what if.” Stay with me here. Take a moment to let your mind wander to worst case scenarios that could potentially happen at your place of business. Perhaps a rainmaker embroiled in a #MeToo accusation? A high profile employee takes to Twitter to trash a client? An unhappy donor threatening to expose shady bookkeeping practices to the media? It’s uncomfortable, I know. But if you take the time to really think about all of the potential crisis lurking just below the surface I bet you can come up with quite a list.
Now, in each of these scenarios, imagine what your next steps might be. Who are you calling? What are you saying? What are you not saying? How do you respond on social media? What’s your plan of action?
If at this point you’re sweating slightly, you’re not alone. Most organization don’t have a formal crisis response plan, precisely because it’s uncomfortable to think about. It requires planning for something that will hopefully never happen. It takes time that is not billable and planning involves immersing yourself in a dark place.
But here’s another thought to consider. The moment a crisis hits is not the time to start calling around to PR firms asking about their services and pricing. It’s not the time to reach out to your sister’s best friend’s husband who you think is in PR to see if he can help. It’s too late.
The time to prepare is now.
Once you have an identified agency partner on call, you can proceed with the confidence of knowing that the crisis team is already up to speed on your company, its executives, and other relevant players and details. It’s not necessary to take time to get anyone up to speed because it’s already happened. In this scenario the agency can immediately get to work on responding to the situation at hand.
Different crisis agencies work in different ways, but it most cases, if you’ve already contracted with an agency, you will likely have a response plan developed that can immediately begin to be implemented. In addition, it’s likely that your executives have had some version of response training such as media interview training. At this point it’s just a matter of reviewing and refining messages based on the situation.
Companies who have taken the time to arrange for crisis counsel in advance of a situation tend to fair much better in a crisis situation than those who have not. If you’re ready to discuss crisis preparation services for your company, get in touch with us here.