Tag Archive: Crisis

Bearer of Bad News? Read This First.

June 10, 2011 3:33 pm Published by

Recently I had to deliver bad news to a client. I wanted to make sure that my client fully understood the situation, what went wrong, and how we were going to fix it. It got me thinking that delivering bad news to a client is a lot like preparing for a crisis. Here are some rules to follow if you’re ever in the same situation (and inevitably, you will be).