Crisis Communications
When a crisis strikes, every minute counts. The decisions made and actions taken in the initial hours often determine whether an organization’s reputation will remain intact or suffer lasting damage. Maven’s crisis management experts bring strategic thinking and calm guidance to help you navigate your most challenging situations.
Our comprehensive crisis management approach includes:
Crisis Preparedness:
- Crisis vulnerability assessment and risk mapping
- Crisis response team structure and activation protocols
- Scenario planning and response playbook development
- Spokesperson identification and media training
- Simulation exercises and tabletop drills
Active Crisis Management:
- Real-time situation assessment and strategic response planning
- Message development for all stakeholder groups
- Media monitoring and social listening for emerging issues
- Spokesperson preparation and coaching
- Internal communications to maintain organizational stability
- Media relations management and narrative control
- Digital response strategy across owned and social channels
Post-Crisis Recovery:
- Reputation repair and rebuilding strategies
- Stakeholder trust restoration programs
- Crisis response evaluation and improvement planning
- Organizational learning and preparedness enhancement
Our crisis team has successfully guided clients through a wide range of sensitive situations, including criminal investigations, workplace misconduct allegations, leadership transitions, product recalls, workplace accidents, regulatory inquiries, litigation, and environmental issues.
With Maven as your crisis partner, you gain an experienced team that helps you make sound decisions under pressure to protect what matters most—your people, reputation, and business continuity.
