Crisis Communications

Maven Communications is a full-service strategic communications agency with specialized expertise in crisis management and response. Whether it’s an internal employee issue or an external program to protect or defend a company’s reputation, Maven brings hands-on experience to engage supporters and neutralize opponents.

Our comprehensive approach allows organizations to anticipate, assess, respond to, and manage a variety of complex issues. Maven serves corporations, higher education, nonprofits, healthcare institutions, and professional service firms in a range of communications challenges, including:

Criminal investigations
Workplace discrimination and misconduct allegations
Labor and employment, including downsizing and management changes
Product recalls
Workplace accidents
Federal investigations
Class action lawsuits
Litigation support
Environmental issues

Crisis Services

Crisis Response Plan Development and Training

Analysis / Assessment – Working with company executives, the Maven Crisis Communications team conducts a full situational analysis to identify key issues that impact a company or organization. Potential supporters and opponents, critical issues, emerging trends and public sentiment are identified to develop a road map for a strategic crisis plan.
Plan Development and Delivery – Once a full situation analysis has occurred, a detailed plan of action will be developed and delivered, including:
- Crisis team overview and activation procedures
- Crisis team role descriptions
- Step-by-step actions checklist
- Forms including incident report form, crisis response form, incident call log
- 2-3 sample scenarios and written responses

Retained Crisis Support and Response

When a crisis hits, Maven provides a response framework and strategic guidance, including: