Maven Client’s Best Practices During COVID-19

COVID-19 has changed how we do business in what feels like the blink of an eye. While our challenges as a community are great, our ability to overcome them is even greater.
In the past few weeks we’ve been inspired by our network of clients and partners who continue to push ahead, change the game, and focus on the future.

Here are some best practices from a few of our clients in various industries as they navigate the challenging landscape:


Maven Client's Best Practices During COVID-19

Andrea Malone, Chief Marketing Officer, White and Williams LLP

“We don’t have one client whose business has not been affected by this. Our attorneys are following every provision and every new act that is proposed and are on top of translating what it means for their client’s industry.

Constant communication and support for our clients and their businesses is our top priority right now.”


Maven Client's Best Practices During COVID-19

Jon Cofsky, Principal and Co-founder, Whitepenny

“We’re treating the current climate like we would a project – tackling it in phases, developing new strategies to meet the need (open office hours, reduced rates for non-profits), and preparing for the wide range of possible long-term outcomes.

More than anything, we’re happy to have our health, we’re happy that our communities are rising to the social distancing challenge, and we’re happy to have extra time around our families.”


Maven Client's Best Practices During COVID-19

David M. Scolnic, Shareholder, Real Estate Practice Group, Hangley Aronchick

“We have spent the last decade investing heavily in technology and technology security. As a result, the transition has not been as painful as it otherwise might have been. Our goals are the same as they always have been: to be ready and able to help our clients.

As always, we try to anticipate our clients’ questions and needs so that we can have answers when our clients ask. An example of that is responding to concerns regarding force majeure and other legal theories relating to the prior inability to operate or build.”


Maven Client's Best Practices During COVID-19

Larry Flick V, Chief Executive Officer, Berkshire Hathaway HomeServices Fox & Roach, REALTORS and The Trident Group

“During this period of uncertainty, we’re taking critical actions to protect the health and safety of our customers, agents and employees while ensuring business continuity. As a company, we have always believed that a solid foundation is everything. That’s why we moved swiftly and decisively to move all our employee operations remote, ahead of the government mandates.

For more than a decade, we have invested heavily in best-in-class technologies and services, which has allowed us to offer almost the entire home selling and purchasing experience online, from virtual showings to remote home closing and refinancing opportunities.

For the last 135 years, we have supported our people, our customers and our communities. We will continue to leverage our vast resources and experience and ensure the safety, security and productivity of our teams to deliver the dream of homeownership for all.”


Maven Client's Best Practices During COVID-19

Patty Griffin, Managing Director of Communications, Public Health Management Corporation

“As the public health leader in Southeastern Pennsylvania, our mission to create and sustain healthy communities has never been more important. We are maintaining a clear focus on the health and wellness of our employees, the quality of our care to those we serve, and our organization-wide preparedness efforts.

Our PHMC senior leadership and communications team started planning for the potential impact of COVID-19 in February to ensure we could provide regular updates regarding the evolving situation, with clear details on organization-wide actions and next steps. That advanced preparation proved critically advantageous for us as an organization.

We remain committed to providing essential physical, behavioral and social services to the individuals, families and communities we serve.”


If you’re interested in exploring your business’s possibilities, reach out. We’re happy to talk about how Maven can help.

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